![]() I still never got any of the points promised for the lack of breakfast but I am done dealing with this nightmare hotel. I should’ve read more reviews before booking. Overall, what should’ve been a relaxing stay ended up with chaos. ![]() I was not offered any solution or refund for their errant instructions on the parking garage. The front desk had a single person working it which caused long lines at the desk. In fact, the evening staff told me “check out at 12 would be fine, but confirm with the morning staff” and the morning staff didn’t allow a minute past 11. I’ve never had such lack of accommodation when I told them I might run late. I was not allowed late check out, even by 30 minutes. In fact, this was so blatantly disregarded that I have no idea why anyone would spend big with loyalty at IHG. There was no upgrade or perk given to Diamond members. An address is not even given, just turning instructions, and access is via a bank lobby. The access to the correct parking garage was confusing. Additionally, the parking garage instruction email gave the incorrect parking garage, which cost me money to exit to park in the correct one. Looking at past reviews, breakfast has been gone for a long time despite the advertisement of it. I was promised points for the lack of breakfast but was not given any. One of the reasons I was staying was for the breakfast as part of my IHG rewards perks. There is no restaurant as advertised there is a printed menu in the bar but it was not serving. There is no available breakfast as advertised. ![]() Louis | 0.53km from The Gateway Arch This is the worst hotel experience I have ever had. Self parking (subject to charges) is available onsite. Business, Other Amenities Featured amenities include a business center, express check-out, and dry cleaning/laundry services. A complimentary hot/cold buffet breakfast is served daily from 7 AM to 9:30 AM. Meet other guests and eat at the complimentary reception. Louis at the Arch, enjoy a satisfying meal at the restaurant. Additional features at this hotel include complimentary wireless Internet access and a television in a common area. Amenities Enjoy a range of recreational amenities, including an indoor pool, a spa tub, and a fitness center. Conveniences include desks and coffee/tea makers, as well as phones with free local calls. ![]() Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. LCD televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Rooms Make yourself at home in one of the 355 air-conditioned rooms featuring refrigerators and microwaves. This hotel is 0.6 mi (0.9 km) from Dome at America’s Center and 1.2 mi (2 km) from City Museum. Louis, within a 15-minute walk of Busch Stadium and Gateway Arch. Louis at the Arch places you in the heart of St. Louis | 0.34km from The Gateway Arch Property Location A stay at Drury Plaza Hotel St. ![]()
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